Louisianaroma does not accept returns or exchanges. Once a fragrance is shipped to a customer, we can not guarantee that the item hasn't been used or misappropriated. If a fragrance you’ve purchased is not to your liking, we suggest reselling it on platforms such as Facebook, Instagram, etc where there is a market for such items.
Contact us at help@Louisianaroma.com for more info.

Refunds may be granted on a case by case basis for domestic customers. If a refund is requested BEFORE your items have shipped, we can approve the request to refund you to the same method of payment used for purchasing. We do not grant refunds for a fully functional item that you may not like. Since we are in the perfume industry, we sell samples for testing purposes before investing in a larger bottle. If your items arrive nonfunctional, damaged, or are lost, please let us know via email within 24hrs of receiving the items and we will figure out the proper solution within (1) business day. For international customers, a refund may be granted if requested before shipment, and for items that arrive nonfunctional, damaged, or are lost. The cost to reship the item may be greater than the cost of the item, warranting a refund. The refund will be returned to the same method of payment that you’ve used for purchasing. Let us know via email, within 24hrs of receiving the nonfunctional or damaged items and we will figure out the proper solution within (1) business day.